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In any collaboration, Mary listens first to the instructor’s objectives, probes for underlying needs, and offers flexible solutions that meet the instructor’s needs and preempt their long term needs.” “Her methods of support and follow-up are effective and noteworthy. Her commitment to student achievement does not stop. Throughout each online course, she provides stable and consistent academic support, technical assistance, and enthusiasm for students and instructors.” Kristin Kicza, Distance Learning Coordinator, The Collaborative for Educational Services